Responsible Gaming at bajivp

bajivp was built on the principle that entertainment should never come at the cost of personal wellbeing. We operate an internationally licensed online casino and sportsbook serving the Bangladesh market — offering cricket betting on BPL and Bangladesh Tigers matches, premium slots, live casino games, and more — and we take our duty of care to every player seriously.

Gambling is an enjoyable leisure activity for the vast majority of people who participate. Most players who enjoy cricket match odds, slots, or live table games at bajivp do so responsibly, within budgets they can comfortably afford, and as part of a balanced lifestyle. However, we recognise that for a small number of people, gambling can develop into a harmful pattern that affects finances, relationships, and mental health.

bajivp's responsible gaming programme is built around four core principles: prevention (keeping minors off the platform and ensuring players are fully informed before they wager), control (giving players the tools they need to manage their own behaviour), intervention (identifying at-risk players early and reaching out proactively), and support (connecting players who need help with appropriate professional resources).

Every tool described on this page is available free of charge to all registered bajivp players. No special request is needed to access deposit limits or session timers — they are built directly into your account dashboard. More intensive measures such as self-exclusion are handled by our dedicated support team and can be activated within minutes via live chat.

bajivp strictly prohibits access to and use of its platform by any person under the age of 18. This is not a recommendation — it is an absolute rule, enforced through a combination of technical controls, mandatory identity verification, and ongoing account monitoring.

All players registering a new bajivp account must confirm at the point of registration that they are aged 18 or older and that they are the true owner of the payment method they intend to use. bajivp uses automated age-plausibility checks at registration and reserves the right to request documentary proof of age at any point during a player's account lifetime.

Know Your Customer (KYC) Age Verification

Before processing any withdrawal, and in certain other circumstances triggered by account activity, bajivp requires players to complete a KYC identity verification process. This involves submitting a copy of a valid government-issued identification document — such as a Bangladesh National Identity Card, passport, or driving licence — that clearly shows your full legal name and date of birth. Accounts that cannot confirm they are held by a person aged 18 or above will have withdrawals suspended and may be closed.

Protecting Young People in Your Household

If your device is also used by persons under 18, bajivp strongly recommends that you:

• Always log out of your bajivp account fully when not actively playing
• Never save your bajivp password in a shared browser profile
• Use a device PIN or screen lock to prevent unsupervised access
• Consider installing family-safety or parental-control software that can restrict access to gambling websites at the network or device level

One of the most effective tools for maintaining control over your gambling activity is a pre-set financial limit. bajivp allows every registered player to configure deposit limits and loss limits directly from their account settings — no support contact is required. These limits help you ensure that your gambling expenditure stays within a budget you are genuinely comfortable with, regardless of how a particular betting session is going.

Deposit Limits

A deposit limit caps the total amount of money you can add to your bajivp account within a specified time window. bajivp supports three deposit limit intervals:

• Daily deposit limit: The maximum amount you can deposit in any rolling 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum amount you can deposit in any rolling 7-day window.
• Monthly deposit limit: The maximum amount you can deposit in any rolling 30-day window.

You can set any combination of these limits simultaneously. If the limits conflict — for example, your daily limit would allow more than your weekly limit across 7 days — the more restrictive limit applies automatically.

How Limit Changes Work

Reducing a limit takes effect immediately and cannot be reversed until the original limit's time period has elapsed (cooling-off period). This is intentional — it prevents impulsive decisions made during a session from undermining limits set with a clear head. Increasing a limit requires a 7-day cooling-off period before the higher limit takes effect. bajivp will not accelerate this process under any circumstances, even at a player's request.

bajivp offers a range of session-level controls designed to prevent extended uninterrupted play — one of the most reliable behavioural indicators of gambling harm. These tools are separate from financial limits and work at the time and attention level rather than the money level.

Session Time Reminders

You can configure bajivp to display an on-screen alert after you have been playing continuously for a set duration — for example, 30 minutes, 1 hour, or 2 hours. The reminder will show your total session duration, your net win/loss for the session, and prompt you to decide whether to continue or stop. The reminder does not automatically end your session — it is informational, giving you a moment of reflection during play.

Daily Play Time Limits

A daily play time limit caps the total number of hours you can spend actively playing on bajivp within a 24-hour window. Once your daily limit is reached, bajivp will log you out automatically and prevent you from logging back in until the next daily window opens at midnight BST (UTC+6). Like deposit limits, reducing a daily play time limit takes effect immediately; increasing it requires a 24-hour cooling-off period.

Time-Out (Short-Term Break)

If you feel you need a short break from bajivp — whether due to stress, a run of bad luck, or simply a desire to step back — a time-out allows you to suspend your account for a defined period without committing to a permanent self-exclusion. Time-out durations available at bajivp are:

• 24 hours — a single overnight cooling-off period
• 48 hours — a full weekend break
• 7 days — a one-week pause
• 30 days — a full month away from the platform

During a time-out, your account is suspended and you cannot log in, deposit, or place bets. bajivp will not send you any promotional communications during the time-out period. Your account balance is preserved and accessible again once the time-out expires.

Self-exclusion is the most powerful responsible gaming tool available at bajivp. It is designed for players who feel that their gambling has become, or is becoming, a problem — and who need a firm, enforceable barrier between themselves and the platform. bajivp treats every self-exclusion request with the highest level of seriousness and urgency.

What Self-Exclusion Means

When you self-exclude from bajivp, the following actions are taken immediately:

• Your bajivp account is permanently closed and access is suspended
• All marketing and promotional communications to your email address and mobile number are permanently ceased
• Your registered contact details are flagged internally to prevent re-registration under the same identity
• Any pending withdrawals of your remaining balance will be processed and sent to your registered payment method (bKash, Nagad, bank account) within the standard processing window
• Any active bonuses are forfeited upon self-exclusion

Self-Exclusion Durations

bajivp offers the following self-exclusion options:

• 6-month self-exclusion: Minimum term. Account is closed for 6 months. After this period, re-opening requires a deliberate written request and a 7-day reflection period.
• 1-year self-exclusion: Account is closed for 12 months.
• 5-year self-exclusion: Account is closed for 5 years.
• Permanent self-exclusion: Account is closed indefinitely and cannot be reopened under any circumstances. This is the recommended option for players who believe their gambling is causing serious harm.

How to Self-Exclude

Contact bajivp support via live chat on bajivp.net at any time — 24 hours a day, 7 days a week — and state that you wish to self-exclude. A support agent will process your request immediately. You do not need to provide a reason. You may also send a written request to [email protected] (plain text — not a clickable link). Self-exclusion requests are actioned within a maximum of 24 hours of receipt; in practice, live-chat requests are processed within minutes.

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person is unable to control their gambling despite negative consequences to their finances, relationships, work, or mental health. It can affect anyone, regardless of income level, education, or background. The key characteristic is a loss of control over gambling behaviour rather than the total amount wagered.

The following signs may indicate that gambling has moved from a recreational activity to a harmful pattern. These signs apply whether the gambling takes place on cricket match betting, BPL odds, slot games, live casino tables, or any other format.

Understanding the Risk Spectrum

Gambling-related harm exists on a spectrum. Most players sit firmly at the low-risk end — they gamble occasionally, within set budgets, for entertainment. A smaller group experiences moderate risk, where gambling occasionally causes minor financial or emotional strain but has not become a persistent problem. A smaller group still experiences problem gambling, where the behaviour is causing significant harm and intervention is needed.

bajivp's responsible gaming tools are useful at every point on this spectrum — not only for players in crisis. Setting a deposit limit when you are gambling responsibly keeps you that way. Taking a time-out during a stressful week prevents a temporary negative pattern from becoming a sustained one. The most effective time to use these tools is before a problem develops, not after.

The following checklist is adapted from internationally recognised problem gambling screening tools. It is not a clinical diagnosis — it is a personal reflection exercise designed to help you honestly assess your current relationship with gambling. Answer each question as honestly as you can, thinking about your gambling behaviour over the past 12 months.

If you answer "yes" to three or more of the questions below, bajivp strongly encourages you to contact our support team, activate a time-out or self-exclusion, and consider seeking advice from a professional gambling support service.

If you believe that gambling is causing harm to yourself or someone you care about, help is available. bajivp encourages every player to reach out — whether through our own support team or through professional external services. Taking the first step to ask for help is an act of courage, and it is always the right decision.

Contact bajivp Support

bajivp's support team is available 24 hours a day, 7 days a week via live chat on bajivp.net. If you are concerned about your gambling, simply open a live chat session and tell us. Our agents are trained to handle responsible gaming concerns with sensitivity and confidentiality. They can:

• Immediately activate a time-out or self-exclusion on your account
• Set or reduce deposit and loss limits on your behalf
• Provide information about external support services available in Bangladesh
• Answer any questions about bajivp's responsible gaming tools without judgment

You may also reach bajivp's support team by email at [email protected] (plain text — not a clickable link). Email responses are provided within two business hours during Bangladesh Standard Time (BST, UTC+6) operating hours, and within 24 hours at all other times.

Supporting a Friend or Family Member

If you are concerned about the gambling behaviour of a friend or family member, bajivp recommends the following approach:

• Choose a calm moment to have a non-confrontational conversation about your concerns
• Focus on specific behaviours you have observed rather than making general accusations
• Express concern from a position of care rather than anger
• Offer to help them access support resources — including bajivp's responsible gaming tools or professional counselling services
• Take care of your own mental health too — supporting someone with a gambling problem can be emotionally demanding